Barcroft Medical CentreThe fastest way to make an appointment is through online patient access services such as the NHS App or SystmOnline, all Urgent and routine GP appointments can be booked online with some Nurse appointments also.
Alternatively you can make an appointment with a Doctor or Nurse, either call in person at Reception or telephone on 01980 623983where our reception team will be on hand to help with booking your appointment or handling your query.
Patients can book appointments throughout the day and patients are encouraged to call at any time while our phone lines are open – there is no requirement to call at 08:00. Patients will experience shorter waiting times by calling after 09:00
Care Navigation
Upon contacting the surgery, our receptionists will ask you for a brief explanation of your illness and symptoms – this is so that they can establish what appointment type is best for your needs. Our receptionists have all received training and they are competent in ensuring that they are able to direct your medical requirements to the correct service, whether this be the GP surgery, pharmacy or other community service and ensuring the correct level of urgency is indicated to the relevant clinician. All of our staff, including receptionists, are bound by contract in patient confidentiality and so everything you tell them remains in the strictest confidence.
Appointment Types
Doctor Appointments
Same Day Appointments
These provide access for our patients on the same day of request.
Same Day appointments to be able to deal with ‘significant clinically urgent’ health issues that, whilst not deemed as life threatening, require immediate attention, such as severe abdominal pain, acute mental health problems, flare ups of conditions such as COPD, Crohn’s, asthma also infections, acute pain that does not respond to over the counter pain relief this is not an exclusive list.
On a daily basis we will have a number of clinicians – GPs and Advanced Clinical Practitioners (ACP) – who manage our same day appointments, all of whom offer a number of appointments.
Patients who book an Urgent same day appointment will be contacted and triaged/diagnosed by telephone and then if clinically indicated will then be offered a face to face appointment.
Routine Doctor Appointments
Routine Doctor Appointments can be booked up to 2 weeks in advance. The purpose of routine appointments is for general health queries, diagnoses, and monitoring of conditions, long term concerns. Routine appointments last for 10 minutes, therefore if you have multiple problems to discuss please book a double appointment.
Nurse Appointments
Our nurses are able to offer appointments for a wide variety of purposes which include
- Wound Care
- Long Term Managements of Underlying Health Conditions (diabetes, hypertension, asthma, COPD etc)
- Contraception
- NHS Health checks
- Vaccinations and Immunisations
Other Appointments
- Social Prescribers – for patients with social problems such as bereavement, isolation, financial concern
- Phlebotomy Appointments – for taking blood samples requested by a clinician
Cancellations
A polite request from us to you. If you cannot attend your appointment, please let us know. We are then able to offer that appointment to another patient, you can cancel using online services, SMS and by contacting the surgery.