When you register with the practice you will be invited to have a health check if you are 16 or over. Patients registered with the practice may see any doctor they wish. Appointment waiting times may vary but you can usually see a particular doctor within five working days.

Routine Appointments

Routine appointments are made with the reception staff either by telephone or by calling in at the surgery. Each appointment with the Doctor is for 10 minutes.

All apointments booked with the Doctor are for one person. Please book a separate appointment for each member of the family who needs to be seen.

The Doctor's usual routine looks like this:

Doctor	Monday	Tuesday	Wednesday	Thursday	Friday
Dr Collins (f)	In	Out	In	In	In
Dr Yule (m)	In	In	In	Out	In
Dr Mash (f)	In	AM Only	AM Only	Out	AM Only
Dr Meardon (m)	In	In	Out	In	In
Dr Davies (m)	In	Out	Out	In	In
Dr Dawe (f)	In	Out	AM Only	In	Out
Dr Adams (f)	PM Only	In	In	Out	Out
Dr Pemsil (f)	In	Out	Out	In	Out

Please note the above details will vary depending on the availability of individual doctors

Extended Hours

We  open earlier on some mornings and later in the evenings on other days. We also open one Saturday morning in four. These hours will vary on a week to week basis depending on the availability of our Doctors. Please check with the reception on 01980 623983 for full details. Please note during the extended hours we will only be open for pre-booked appointments, there will be no walk in appointments or telephone reception service. During the extended hours we will only offer Doctor's appointments

Urgent on the day appointments
All urgent problems are dealt with on the day. Please ring 01980 623983 or book if you need a same day appointment. A Doctor will ring you to discuss your situation and arrange an appointment if it is appropriate.

Blood Tests & Blood Pressure Monitoring
We advise anyone who has not had their blood pressure checked in the past 5 years to make an appointment.

Telephone Advice
The duty doctor is available for telephone advice each day. If you wish to speak to a particular doctor, please telephone either before or after morning surgery. If the doctor is not available the receptionist will advise you of the best time to call or will arrange for the doctor to call.

Home visits
An appropriate member of the primary care team makes home visits only if the patient is housebound or if the medical circumstances make travel to the surgery dangerous or unduly difficult. Please make requests for home visits before 10am if possible to allow the doctors to plan their rounds.

Out of Hours
Out of hours cover is provided by the South Wilts PCT organisation called SWOOHS. When the surgery is closed please telephone SWOOHS on 01980 626226 for advice or to request a visit in an emergency. You may be asked to visit a surgery if necessary.

NHS Direct
For advice and health information a 24 hours NHS Direct telephone line is provided. Staffed by qualified nurses the number to ring is 0845 4647 or go online at www.nhsdirect.nhs.uk

Practice Nurses
Practice nurses appointments are for a range of services including: chronic disease clinics for diabetes, respiratory disease, heart disease. They also provide health (well person) checks, wound dressings, suture removal, ear syringing, cervical smear testing. Wecan also provide imunizations for work or travel (there may be a charge).

Repeat Prescriptions
The Doctor will issue repeat prescriptions for patients on long term medication and indicate how often you should come for review. If you need a repeat prescription, please give as much notice as possible. Subject to necessary reviews we will always provide repeat prescriptions from the practice within 2 working days but prescriptions will normally be ready for collection sooner. The pharmacy will also need time to issue your drugs. Requests for repeat prescriptions are accepted by post, Fax 01722 625530 or by phone 01980 623983 between 10.00 and 12.00 each working day or leave the request at reception. You may ask for your repeat prescription to be collected by an Amesbury or Durrington pharmacy. Please note we will not provide repeat prescriptions over the telephone

Confidentiality
All patient information held in the practice is confidential and information is only disclosed to other health care professionals. Information may only be released to outside agencies on receipt of a signed letter of consent from the patient. Under the Data Protection Act 1998 you are entitled to see your medical records. Please ask at reception. If you are under 16 you can talk to your doctor in complete confidence; doctors have to keep anything you tell them private, just as they do for an adult.

Chaperones
There are occasions when patients need to be examined by a Doctor, which may involve intimate examinations. This practice is committed to putting patients at ease wherever possible. If you wish a chaperone to be present during an examination please do not hesitate to ask the Doctor for a chaperone. It may not be possible for a chaperone to be provided immediatly and you may have to return for the examination to be carried out at a mutually convenient time. Trust is important in the relationship between Doctor and patient and we would at all times wish for to feel able to ask for a chaperone should you require it.