Routine Appointments

Routine appointments are made with the reception staff either by telephone or by calling in at the surgery. Each appointment with the Doctor is for 10 minutes.

All apointments booked with the Doctor are for one person. Please book a separate appointment for each member of the family who needs to be seen.

Urgent Appointment Requests

A recent review of the services we provide has highlighted the need to improve the system we currently have in place to deal with requests for urgent on the day appointments and queries.

• If you feel you need a same day appointment with the doctor you telephone the surgery first on the usual number. – 01980 623983, Fax 01980 625530
• You will be asked to provide a contact number and the Duty Doctor will phone you back to discuss you problem with you
• When returning your call the doctor may simply offer advice, may issue you with an appropriate prescription or will arrange a mutually convenient time for you to be seen.

It is our hope with this new system patients will be able to discuss their problems with a Doctor quicker, and will not have to wait indefinitely in a waiting room full of other sick people.  

Extended Hours

We  open earlier on some mornings and later in the evenings on other days. We also open one Saturday morning in four. These hours will vary on a week to week basis depending on the availability of our Doctors. Please check with the reception on 01980 623983 for full details. Please note during the extended hours we will only be open for pre-booked appointments, there will be no walk in appointments or telephone reception service. During the extended hours we will only offer Doctor's appointments

Home Visits

If possible please try to telephone reception before 10am if you require a home visit.

A doctor or nurse may phone you back as it may be that your problem can be dealt with by telephone advice, or that it would be more appropriate to send a nurse, or indeed arrange a hospital attendance.

House visits are only available for patients who are housebound because of illness or disability.

Please remember that several patients can be seen in the practice in the time that it takes to make one home visit. There are also better facilities for examining and treating patients at the Health Centre.

Telephone Advice

The duty doctor is available for telephone advice each day. If you wish to speak to a particular doctor, please telephone either before or after morning surgery.

If the doctor is not available the receptionist will advise you of the best time to call or will arrange for the doctor to call.